Refund & return policy

Custom items

Because each item is made to order with your design, we can't accept returns or exchanges for a change of mind, a size chosen by mistake, or spelling and design errors that were in the design you approved. Please check your preview, size and color carefully before paying.

Misprints, defects and damage

If your item arrives misprinted, defective, damaged, or different from the design you approved, contact us within 7 days of pickup or delivery with your order number and a photo. We'll reprint it at no cost or give you a full refund for that item.

Cancellations

Need to cancel? Contact us as soon as possible. If we haven't started printing, we'll cancel your order and refund you in full. Once printing has started, the order can't be cancelled.

Ready-made items

Unused, unwashed ready-made items (like stickers or items sold as is) can be returned within 14 days for a refund or exchange. Return delivery costs, if any, are paid by the customer.

How refunds are paid

Approved refunds go back to the card you paid with. Depending on your bank, they usually show within 5–10 business days.